We give you a point of contact, The Property Manager, who has full knowledge of all matters relating to your property.
Communication
We are available to you 7 days a week (either by phone or email).
If your property manager is unavailable at anytime during business hours and you leave a message, it will be returned by the next business day.
Email messages will be returned within one business day.
Letting
Our Property Manager will communicate with you at least once a week while your property is available to lease (unless instructed otherwise).
Maintenance
We will not carry out any repairs or maintenance to your property without your knowledge and consent. This may be by way of an authority signed as part of the managing agency agreement authorizing repairs up to say $200.00. We would call you with any repairs which we estimated to be over that figure. If you prefer, we can call or email you first with all repairs. The only exception to this would be urgent repairs which can be carried out by the tenant up to $500.00
Rent Collection
We will use the most efficient systems available for rent collection and in the event that your tenant ever fails to pay on time, we will pursue the rent arrears with the maximum speed the law will allow.
Rent Monies
We will deposit your rent monies into your nominated bank account within 2 working days of the end of month being processed.
Property Outgoings
All agreed property outgoings will be paid on your behalf prior to the due date (subject to the availability of funds).
Privacy
All personal information will be held in the strictest confidence and will not be released to a third party without written authorization.
Professional Standards
The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Conduct of the Real Estate Institute of Australia.
